Returns & Refunds Policy

Refund & Return Policy

1. Final Sale on Epoxy, Liquids, and Solvent-Based Products

Due to the sensitive and regulated nature of liquid chemical compounds and solvent-based coatings, all sales of epoxy resins, hardeners, additives, sealers, and liquid components are final and non-refundable. We cannot accept returns or exchanges on these items under any circumstances once the order is confirmed.

2. Dry Materials and Non-Hazardous Goods

For dry materials such as flakes, pigments, and aggregates:

Order changes or cancellations must be submitted within 24 hours of purchase.

After this period, the order will be processed and considered final.

Requests outside of this window will not be accommodated, as goods may have already entered fulfillment or be custom-prepared.

3. Returns Eligibility

Returns will be accepted only for eligible dry materials and accessories, and only if the following conditions are met:

Items are in unopened, unused, and original condition

Packaging seals remain intact

The return request is made within 7 calendar days of delivery

Return shipping is the customer’s responsibility

All returns are subject to a 15% restocking fee. Original shipping fees are non-refundable. If the returned item does not meet resale conditions, no refund will be issued.

4. Large Order Verification

Orders exceeding $2,000 CAD may require additional verification, including but not limited to:

Government-issued photo ID

Payment method confirmation

Billing and shipping address verification

We reserve the right to cancel or hold large orders pending identity or fraud checks.